Returns & Cancellation

We want you to be chuffed with every find. Every piece is quality checked and described honestly before it goes up, but if something isn't right, here's exactly where you stand — alongside your statutory rights below. Free delivery on orders over £20 in Hinckley and surrounding areas. Collection from the shop always available.

Your 14-day right to change your mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you've got 14 days from the day your item lands with you to change your mind — no reason needed. Once you've told us, you've got another 14 days to get it back to us.

Just drop us a line at contact@prelovedqualityallsorts.com with your order number, or use the little form at the bottom of this page. We'll pop your refund back to whichever payment method you used within 14 days of the item reaching us (or of you showing us proof it's on its way).

Have a proper look at it — the same as you would in a shop. If it comes back showing handling beyond that, and it's knocked the value down, we may reduce your refund to reflect it.

How to return an item

The easiest way is to pop it back to us at 52 Stockwell Head, Hinckley LE10 1RE — just email first so we can arrange a time. If you'd rather post it, that's fine too, but for change-of-mind returns the return postage is on you. We'd recommend a tracked service and keeping your proof of postage, as the item's your responsibility until it reaches us. Either way, we refund the full price you paid.

Faulty or not as described

These rights sit on top of the 14-day one above — not instead of it. Under the Consumer Rights Act 2015, everything we sell has to be of satisfactory quality, as described, and fit for purpose — judged fairly against the item's age, price and the condition we said it was in.

• If something's genuinely wrong, you can reject it for a full refund within 30 days of it arriving.
• After that 30 days, you're entitled to a repair or replacement — and if neither of those is possible, a price reduction or refund.
• For faulty or mis-described items, we cover the return postage if we ask you to post it back (or you can bring it to the shop for free).

Because everything we sell has already lived a life, the normal signs of age — and any specific wear we've photographed and described on the listing — aren't faults. Anything we've flagged before you buy is part of the item as described. But none of that overrides your legal rights, and we don't sell anything "as seen" in a way that tries to.

A note on certain items

Sealed media — CDs, DVDs, games or software — can't be returned under the 14-day change-of-mind right once you've broken the seal. If it turns out to be faulty though, your rights are unaffected.

Model cancellation form

You don't have to use this, but you can copy it into an email to us.

Nothing in this policy affects your statutory rights. For free advice, Citizens Advice are on 0808 223 1133, or have a look at the GOV.UK consumer pages.

Any questions? Have a read of our Terms or just get in touch.