Terms & Conditions

These terms apply when you buy from Pre Loved Quality Allsorts. Please read them before ordering. They don't affect your statutory rights.

Who we are

Pre Loved Quality Allsorts is a trading name of Wayne Downs, a sole trader based in the United Kingdom. Address for correspondence: 52 Stockwell Head, Hinckley LE10 1RE. Email: contact@prelovedqualityallsorts.com.

Our items

Everything we sell is pre-owned and one of a kind. We photograph each item and describe its condition honestly using our grades (Good, Very Good, Excellent) plus notes on any wear. Colours can vary slightly between screens. Once an item sells, it's gone.

Prices and payment

Prices are in pounds sterling and shown in full on each listing. Free delivery on orders over £20 in Hinckley and surrounding areas. Collection from the shop always available. Payment is taken securely via SumUp; we never see or store your full card details. We verify each item is still available and priced correctly before payment is taken.

How a contract is formed

Adding an item to your basket briefly reserves it while you check out. Your order is accepted, and a contract formed, when your payment is confirmed and we email your order confirmation. If we can't fulfil an order (for example, a rare double-sale), we'll cancel and refund you in full.

Delivery and collection

Free delivery on orders over £20 in Hinckley and surrounding areas. Collection from the shop always available. Local free delivery (Hinckley & nearby) on orders over £20 — we'll arrange a drop-off time after payment. Below £20, or if you prefer, collect from 52 Stockwell Head, Hinckley LE10 1RE (usually ready within 2 working days). For collection: bring photo ID and your order confirmation. Contact us to arrange a time. Free local delivery applies only to orders over £20 for addresses in Hinckley and surrounding areas; we confirm eligibility when arranging your drop-off. We do not offer national or long-distance postage.

Cancellations, returns and refunds

You have a 14-day right to change your mind, and full rights if an item is faulty or not as described. These are set out in our Returns & Cancellation policy.

Our liability

We don't exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer. Otherwise our liability is limited to the price of the item.

Complaints and disputes

If something's not right, email us first — we'll always try to put it right quickly. These terms are governed by the law of England and Wales.